Return Policy
Returns
Most items may be returned within 30 days of delivery. Non-returnable items are indicated on the product detail page and at checkout.
To be eligible, an item must be:
- Unused and uninstalled, with no mounting marks, scuffs or fitting damage
- In its original manufacturer packaging, with all hardware, instructions and labels
- In resalable condition
- Accompanied by a return authorization number (see below)
We cannot accept returns on:
- Items that have been installed or used, including gaskets and seals that have been fitted
- Electrical components that have been installed
- Wheel kits
- Special-order items
- Closeout and discontinued items
- Items after the 30-day return window
Once we receive your return, we'll send you an email confirmation. Your funds will be credited back to the original method of payment within 5 business days. Please note that banks may require additional time to process and post the transaction.
Start a return
Email us at returns@goridewell.com with your order number and the reason for return. You may ship with your own carrier or use our provided shipping label. If you use our shipping label, a flat fee of $9.99 will be deducted from your refund. If you ordered several of the same item intending to return most of them, a restocking fee may be applied.
Returns must be shipped within 15 business days of the authorization being issued. Make sure to include the provided return authorization number, as packages without an authorization number cannot be processed.
Received a defective, damaged or incorrect item? We'll cover the return costs in full and send you a replacement or a full refund. Email us at support@goridewell.com within 7 days of delivery. Provide photos where possible.
Something else wrong with your order?
Contact us at support@goridewell.com for assistance.