Terms of Service

RideWell is an online-only retailer of aftermarket powersports parts. We do not operate a store you can visit and we do not offer in-person pickup. Parts ship directly to you from our distribution partners.

Questions: support@goridewell.com.

Placing an order is an offer to buy, not a completed contract. A contract is formed only when we accept your order, which we do by dispatching it. An order confirmation email acknowledges that we received your order; it is not acceptance.

We may decline or cancel any order, before or after confirmation, including where:

• the item is out of stock or has been discontinued by the manufacturer
• the price or description was wrong
• we cannot verify the payment or billing details, or we suspect fraud
• the order is for resale, or is an unusual quantity
• the shipping address is outside the areas we serve

If we cancel an order you have paid for, we refund it in full.

We list tens of thousands of parts, and the data comes from our distributors. Errors happen.

If a part is listed at an obviously incorrect price, or with an incorrect description or image, we may cancel the order and refund you in full, even if you have already received a confirmation. We will always tell you rather than quietly substituting something else.

Prices are in US dollars and exclude tax, which is calculated at checkout where applicable. Prices can change at any time, and a change does not affect an order we have already accepted.

We drop-ship. Stock levels shown on the site come from our distributors and can change between your order and fulfilment.

Shipping costs, dispatch cutoffs, transit times and the areas we serve are set out on our Shipping and Returns page, which forms part of these terms. We ship to the 48 contiguous United States only, to a physical street address. We do not ship to PO boxes or to APO/FPO addresses.

Delivery estimates are estimates. We are not responsible for carrier delays.

Risk of loss passes to you on delivery. If a parcel arrives damaged, tell us within the window stated on the Shipping and Returns page and send photographs, because carrier claims have deadlines and we cannot recover a claim reported late.

You are responsible for confirming that a part fits your machine and is legal for your intended use before you buy. Year, make, model, engine size, trim and prior modifications all affect fitment, and manufacturer part numbers change.

Fitment information on this site comes from our distributors and manufacturers. We present it in good faith but we do not warrant that it is complete or accurate for your specific machine.

We would much rather answer a question than process a return. Email support@goridewell.com with your year, make, model and the part number, and we will confirm before you buy.

A part that does not fit is a change-of-mind return under our returns policy, not a defective one.

Powersports parts affect how a machine steers, stops and holds together at speed. Incorrect selection or installation can cause serious injury or death.

• Have parts installed by a qualified technician unless you are genuinely competent to do the work yourself.
• Follow the manufacturer's instructions, torque specifications and service procedures. Where our guides differ from a manufacturer's manual, the manual wins.
• Wear appropriate protective equipment and ride within your ability and the law.
• Some parts are intended for closed-course, off-road or competition use only and are not legal for use on public roads. Where a part is marked that way, it is your responsibility to comply. Emissions-related parts in particular may be restricted in your state.

Guides and technical articles on this site are general information, not a substitute for a service manual or a qualified technician. Intervals and specifications vary by machine, and we say so on those pages.

Our returns process, the return window, condition requirements and who pays return freight are set out on the Shipping and Returns page, which forms part of these terms.

In summary: returns need to be requested first so we can issue the right instructions, parts must be uninstalled and in original packaging, and some categories cannot be returned. Where an item is defective, damaged in transit or not what you ordered, we cover it.

Products are covered by the manufacturer's warranty, where one applies. We are an authorized dealer for certain brands, and for those the full manufacturer warranty applies. We pass warranty claims through to the manufacturer or distributor and help you with the process.

Manufacturer and distributor warranties are commonly limited, and typically exclude racing and competition use, commercial use, electrical parts, and normal wear. Warranty periods can be short. The terms that apply are the manufacturer's, not ours, and we cannot extend them.

Except as stated in section 8 and as required by law, the site and everything on it are provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the site will be uninterrupted or error free, or that product, pricing, fitment or stock information is complete, current or accurate.

To the fullest extent permitted by law, RideWell is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, loss of use, downtime, towing, storage, rental or labour costs, or damage to a vehicle or other property, arising from your use of the site or any product bought through it.

Our total liability for any claim is limited to the amount you paid for the product the claim relates to.

Some states do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud.

If you create an account, keep your credentials secure and tell us promptly if you think someone else has used them. You are responsible for activity under your account. We may suspend or close an account that is being misused.

The site, its text, guides, layout and branding belong to RideWell or our licensors. Manufacturer names, part numbers, logos and product images belong to their respective owners and are used to identify the products we sell. Nothing here grants you a licence to use anyone's trade marks.

You may not scrape, bulk copy or republish our catalogue or our guides, interfere with the site or its security, or use it unlawfully.

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. Nothing in this section deprives you of the protection of any consumer protection law of the state where you live that cannot be waived by agreement.

Subject to section 14, any dispute not resolved in arbitration will be brought in the state or federal courts located in New Castle County, Delaware, and you and RideWell consent to that jurisdiction.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CASE IN COURT AND TO HAVE A JURY DECIDE IT.

14.1 Talk to us first. Before starting an arbitration, you agree to try to resolve the dispute informally. Email a description of the dispute and the relief you want to support@goridewell.com, and give us 60 days to respond. Most problems are a wrong part or a refund and are solved in a day. This step is a requirement, not a formality, and the deadline for bringing a claim is paused while it runs.

14.2 Agreement to arbitrate. If we cannot resolve it, you and RideWell agree that any dispute arising out of or relating to these terms, the site, or anything you buy from us will be resolved by binding individual arbitration rather than in court, except as stated in 14.3.

Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, which are available at adr.org. The arbitrator's decision is final and may be entered as a judgment in any court with jurisdiction. Arbitration is less formal than a lawsuit. There is no judge or jury, discovery is more limited, and review is very limited.

Unless you and RideWell agree otherwise, any hearing will take place by telephone or video, or on written submissions, or in the county where you live. We will not ask you to travel to Delaware to attend a hearing.

14.3 What is not covered. Either of us may bring an individual claim in small claims court if it qualifies. Either of us may also go to court for injunctive or equitable relief relating to intellectual property or unauthorised use of the site. Nothing here prevents you from reporting a matter to a government agency.

14.4 Class action waiver. You and RideWell agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may award relief only in favour of the individual party seeking it, and only to the extent necessary to resolve that party's claim. The arbitrator may not consolidate more than one person's claims.

14.5 Jury trial waiver. If for any reason a dispute proceeds in court rather than arbitration, you and RideWell each waive any right to a jury trial.

14.6 Costs. Arbitration fees are governed by the AAA Consumer Arbitration Rules, which place most of the cost on the business. Each side pays its own legal fees unless the arbitrator awards them under applicable law.

14.7 How to opt out, and you have 30 days. You may reject this section entirely. Email support@goridewell.com with the subject line “Arbitration Opt-Out”, plus your name, the email address on your order, and a statement that you opt out. It must reach us within 30 days of your first purchase. Opting out costs you nothing, does not affect your order, and we will not treat you differently for it. If you opt out, section 13 governs and this section does not apply to you.

14.8 Survival and severability. This section survives the end of these terms. If the class action waiver in 14.4 is found unenforceable as to a particular claim or request for relief, that claim or request is severed and proceeds in court under section 13, and the rest of this section still applies to everything else.

We may update these terms. The “last updated” date will change and the current version always applies to new orders. The terms in force when we accepted your order are the terms that govern that order.

If any provision is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. These terms, together with the Shipping and Returns page and the Privacy Policy, are the entire agreement between us about your purchase.