Shipping & Returns

Shipping is calculated from current supplier rates. The complete amount is shown in your cart before checkout. Orders fulfilled by multiple distribution partners include each shipment's cost.

We ship to the 48 contiguous United States. We are not able to ship to Alaska, Hawaii, Puerto Rico, PO boxes, or APO and FPO military addresses.

Orders placed before 2:00 PM ET, Monday through Friday are dispatched the same business day. Orders placed after that, or on weekends and holidays, are dispatched the next business day.

Your parts ship directly from our distribution partners' warehouses, which is how we keep prices competitive and dispatch fast. You will receive tracking by email as soon as your order leaves the warehouse. Orders containing several parts may arrive in more than one shipment; the combined shipping commitment is shown before checkout.

You may return most items within 30 days of delivery.

To be eligible, an item must be:

• Unused and uninstalled, with no mounting marks, scuffs or fitting damage
• In its original manufacturer packaging, with all hardware, instructions and labels
• In resalable condition
• Accompanied by a return authorization number (see below)

We cannot accept returns on:

• Items that have been installed or used, including gaskets and seals that have been fitted
• Electrical components that have been installed
• Wheel kits
• Special-order items
• Closeout and discontinued items
• Items requested after the 30 day window has closed

Email returns@goridewell.com with your order number and the reason for return. We reply within one business day with a return authorization number and the correct return address. Packages sent back without an authorization number cannot be processed, and returns must be shipped within 15 business days of the authorization being issued.

No restocking fee. If it is not right, we will fix it. You can return any new, unused, resalable item within 30 days for a full refund to your original payment method.

Change of mind, wrong part ordered, or no longer needed: to send it back, use our prepaid return label for a flat $9.99, deducted from your refund, or ship it with your own carrier. If your order shipped free, the $9.99 label still applies. Please do not order more than two of the same or similar item intending to return most of them. If that policy is abused we may charge a restocking fee or decline the return.

Our error, or a defective, damaged or incorrect item: we cover the return in full and send a replacement or a full refund, your choice, with no fees and no return shipping cost to you. We will email you a prepaid label or arrange a pickup. Please report the problem within 7 days of delivery, with photos where possible, so we can file the claim in time.

Fitment is the buyer's responsibility. If you are not certain a part fits your machine, email us the year, make and model before ordering and we will confirm it for you. This is free and it is a lot cheaper than shipping a part back.

If you refuse a delivery, or a package is returned to us as undeliverable, the outbound and return freight plus any carrier fees are deducted from your refund.

Need to change your shipping address after ordering? Contact us immediately. Once an order has been dispatched, an address change may not be possible and can carry a $20 carrier fee.

Parts carry the manufacturer's warranty. Warranty claims are handled through us: email support@goridewell.com with your order number and a description of the fault, and we will start the claim with the manufacturer.

Manufacturer warranties generally exclude parts used in competition or racing, parts used commercially, and damage from improper installation, modification, neglect or normal wear. Electrical parts are frequently excluded once installed. Keep your order confirmation, as proof of purchase is required for any claim.

Once your return arrives and is inspected we will email to confirm. Approved refunds are issued to the original payment method within 5 business days. Your bank may take a further 3 to 10 days to post it.

Because we dispatch quickly, orders can only be cancelled before they ship. Email support@goridewell.com immediately and we will stop it if we can. Once dispatched, it has to be handled as a return.

Tracking not updating, package marked delivered but nowhere to be found, wrong item in the box: contact us. We will chase the carrier on your behalf and make it right.